Troubleshooting
To view frequently asked questions about your device,
see the product support pages at www.nokia.com/
support.
Q: What is my password for the lock, PIN, or PUK
codes?
A: The default lock code is 12345. If you forget the lock
code, contact your device dealer. If you forget a PIN or
PUK code, or if you have not received such a code,
contact your network service provider. For information
about passwords, contact your access point provider,
for example, a commercial internet service provider
(ISP) or network service provider.
Q: How do I close an application that is not
responding?
A: Press and hold the menu key, select Options >
Show open apps., and navigate to the application
with the menu key. Press and hold the menu key, and
select Exit.
Q: Why do images look smudgy?
A: Ensure that the camera lens protection windows are
clean.
Q: Why do missing, discoloured, or bright dots
appear on the screen every time I switch on my
device?
A: This is a characteristic of this type of display. Some
displays may contain pixels or dots that remain on or
off. This is normal, not a fault.
Q: Why can't my Nokia device establish a GPS
connection?
A: Establishing a GPS connection may take from a
couple of seconds to several minutes. Establishing a
GPS connection in a vehicle may take longer. If you are
indoors, go outdoors to receive a better signal. If you
are outdoors, move to a more open space. Ensure that
your hand does not cover the GPS antenna of your
device. If the weather conditions are bad, the signal
strength may be affected. Some vehicles have tinted
(athermic) windows, which may block the satellite
signals.
Q: Why can’t I find my friend’s device while
using Bluetooth connectivity?
A: Check that both devices are compatible, have
activated Bluetooth connectivity, and are not in hidden
mode. Check also that the distance between the 138 e two
devices is not over 10 metres (33 feet) and that there
are no walls or other obstructions between the devices.
Q: Why can’t I end a Bluetooth connection?
A: If another device is connected to your device, you
can end the connection from the other device or
deactivate Bluetooth connectivity in your device. Select
Menu > Settings and Connectivity > Bluetooth >
Bluetooth > Off.
Q: Why can't I see a wireless LAN (WLAN) access
point even though I know I'm within its range?
A: The WLAN access point may use a hidden service set
identifier (SSID). You can only access networks that use
a hidden SSID if you know the correct SSID, and have
created a WLAN internet access point for the network
on your Nokia device.
Q: How do I turn the wireless LAN (WLAN) off on
my Nokia device?
A: The WLAN on your Nokia device turns off when you
are not connected or trying to connect to another
access point, or not scanning for available networks.
To further reduce battery consumption, you can specify
that your Nokia device does not scan, or scans less
often, for available networks in the background. The
WLAN turns off in between background scans.
To change the background scan settings:
1. Select Menu > Settings and Wireless LAN.
2. To increase the background scan time interval,
adjust the time in Scan for networks. To stop
background scans, select Show WLAN
availability > Never.
3. To save your changes, select Back.
When Show WLAN availability is set to Never, the
WLAN availability icon is not shown in the home
screen. However, you can still manually scan for
available WLAN networks, and connect to WLAN
networks as usual.
Q: What do I do if the memory is full?
A: Delete items from the memory. If Not enough
memory to perform operation. Delete some data
first. or Memory low. Delete some data from phone
memory. is displayed when you are deleting several
items at the same time, delete items one by one,
beginning with the smallest items.
Q: Why can’t I select a contact for my message?
A: The contact card does not have a phone number,
address, or e-mail address. Select Menu > Contacts
and the relevant contact, and edit the contact card.
Q: How can I end the data connection when the
device starts a data connection again and
again?
A: The device may be trying to retrieve a multimedia
message from the multimedia message centre. To stop
the device from making a data connection, select
Menu > Messaging and Options > Settings >
Multimedia message > Multimedia retrieval.
Select Manual to have the multimedia messaging
centre save messages to be retrieved later, or Off to
ignore all incoming multimedia messages. If you select
Manual, you receive a notification when you have a
new message in the multimedia message centre. If you
select Off, the device does not make any network
connections related to multimedia messaging. To set
the device to use a packet data connection only if you
start an application or action that needs it, select
Menu > Settings and Admin. settings > Packet
data > Packet data connection > When needed.
If this does not help, switch the device off and then on
again.
Q: Can I use my Nokia device as a fax modem
with a compatible PC?
A: You cannot use your device as a fax modem.
However, with call diverting (network service), you can
divert incoming fax calls to a fax number.
Q: How do I calibrate the screen?
A: The screen is calibrated at the factory. If it is
necessary to recalibrate the screen, select Menu >
Settings and Phone > Touch input > Touch scre
