Troubleshooting
To view frequently asked questions about your device, see
the product support pages at www.nokia.com/support.
Q: What is my password for the lock, PIN, or PUK
codes?
A: The default lock code is 12345. If you forget the lock code,
contact your device dealer. If you forget a PIN or PUK code, or
if you have not received such a code, contact your network
service provider. For information about passwords, contact
your access point provider, for example, a commercial
internet service provider (ISP) or network service provider.
Q: How do I close an application that is not
responding?
A: Press and hold the menu key. Select and hold the
application icon, and select Exit.
Q: Why do images look smudgy?
A: Ensure that the camera lens protection windows are clean.
Q: Why do missing, discoloured, or bright dots
appear on the screen every time I switch on my
device?
A: This is a characteristic of this type of display. Some displays
may contain pixels or dots that remain on or off. This is
normal, not a fault.
Q: Why can't my Nokia device establish a GPS
connection?
A: Establishing a GPS connection may take from a couple of
seconds to several minutes. Establishing a GPS connection in
a vehicle may take longer. If you are indoors, go outdoors to
receive a better signal. If you are outdoors, move to a more
open space. Ensure that your hand does not cover the GPS
antenna of your device. If the weather conditions are bad,
the signal strength may be affected. Some vehicles have
tinted (athermic) windows, which may block the satellite
signals.
Q: Why can’t I find my friend’s device while using
Bluetooth connectivity?
A: Check that both devices are compatible, have activated
Bluetooth connectivity, and are not in hidden mode. Check
also that the distance between the two devices is not over 10
metres (33 feet) and that there are no walls or other
obstructions between the devices.
Q: Why can’t I end a Bluetooth connection?
A: If another device is connected to your device, you can end
the connection from the other device or deactivate Bluetooth
connectivity in your device. Select Menu > Settings and
Connectivity > Bluetooth > Bluetooth > Off.
Q: Why can't I see a wireless LAN (WLAN) access
point even though I know I'm within its range?
A: The WLAN access point may use a hidden service set
identifier (SSID). You can only access networks that use a
hidden SSID if you know the correct SSID, and have created a
WLAN internet access point for the network on your Nokia
device.
Q: How do I turn the wireless LAN (WLAN) off on
my Nokia device?
A: The WLAN on your Nokia device turns off when you are not
connected or trying to connect to another access point, or not
scanning for available networks. To further reduce battery
consumption, you can specify that your Nokia device does not
scan, or scans less often, for available networks in the
background. The WLAN turns off in between background
scans.
To change the background scan settings, do the following:
1. Select Menu > Settings and Wireless LAN.
2. To increase the background scan time interval, adjust the
time in Scan for networks. To stop background scans,
select Show WLAN availability > Never.
3. To save your changes, select Back.
When Show WLAN availability is set to Never, the WLAN
availability icon is not displayed in the home screen.
However, you can still manually scan for available WLAN
networks, and connect to WLAN networks as usual.
Q: What do I do if the memory is full?
A: Delete items from the memory. If Not enough memory
to perform operation. Delete some data first. or Memory
low. Delete some data from phone memory. is displayed
when you are deleting several items at the same time, delete
items one by one, beginning with the smallest items.
Q: Why can’t I select a contact for my message?
A: The contact card does not have a phone number, address,
or e-mail address. Select Menu > Contacts and the relevant
contact, and edit the contact card.
Q: How can I end the data connection when the
device starts a data connection again and again?
A: The device may be trying to retrieve a multimedia message
from the multimedia message centre. To stop the device from
making a data connection, select Menu > Messaging and
Options > Settings > Multimedia message >
Multimedia retrieval. Select Manual to have the
multimedia messaging centre save messages to be retrieved
later, or Off to ignore all incoming multimedia messages. If
you select Manual, you receive a notification when you have
a new message in the multimedia message centre. If you
select Off, the device does not make any network connections
related to multimedia messaging. To set the device to use a
packet data connection only if you start an application or
action that needs it, select Menu > Settings and Admin.
settings > Packet data > Packet data connection >
When needed. If this does not help, switch the device off
and then on again.
